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phattire
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IBIS is the BEST
06/18/13 at 10:48am
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Once again emailed Ibis about a part, the same day I got a reply. Not only that they asked for my address and shipped me the part same day. But FREE!!! Try that with most brands out there! Heres to IBIS!!! Smiley
  
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DavidM
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Re: IBIS is the BEST
Reply #1 - 06/18/13 at 12:04pm
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Considering how expensive & beautifully made their bikes are I'm not suprised their level of customer service is anything less than exemplary.
  
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Screaming Knees
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Re: IBIS is the BEST
Reply #2 - 06/18/13 at 1:12pm
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what broke?
  
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collin_i
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Re: IBIS is the BEST
Reply #3 - 06/18/13 at 7:49pm
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Screaming Knees wrote on 06/18/13 at 1:12pm:
what broke?


ditto?

I recently ordered a hanger and some replacement cable guides (little, carbon, different). I ordered with my old address. I emailed them with the correct address, and they responded quickly and fixed it. 

Lessons - Ibis kicks ass, and update your stupid address when you move.
  
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phattire
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Re: IBIS is the BEST
Reply #4 - 06/18/13 at 10:18pm
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Nothing broke just needed the stops (cable guide on the top tube) for the brake line and it's not for sale in there shop (on line). I know it is not much. But email and get a reply in one day. Then they don't tell me the part number, they ask for my address and BAAAAMM in the mail FREE!!! Even told them I was building a used frame!!! Need I say more?
« Last Edit: 06/18/13 at 11:07pm by phattire »  
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