Tarheel Trailblazers Message Board - Specialized lifetime warranty is a joke.

05/09/25 at 6:11pm

Tarheel Trailblazers Message Board › Mixed Bag › General Board › Specialized lifetime warranty is a joke.

‹ Previous Topic | Next Topic ›

Page Index Toggle

Pages: [1] 2

Print

Very Hot Topic (More than 25 Replies)

Specialized lifetime warranty is a joke. (Read 4298 times)

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Specialized lifetime warranty is a joke. 06/04/14 at 9:44pm	Print Post
	I'm extremely upset with the Specialized warranty department. I purchased a set of Carbon Roval Mountain bike rims from a bike shop of theirs last February and had the front rim fail on me last month. After sitting on my rims for 2 weeks they deny my claim by saying it was from a heat source from being to close to a car muffler. My bike is only stored in a garage and it is never placed near a car muffler or any other heat source not even when its on a bike rack. The deformation in the carbon came from the freaking nipple and spoke ripping out of the wheel. So much for lifetime warranty... 360 bucks for a new rim that I'm not paying. I purchased them specifically because they had a lifetime warranty.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

isitwinteryet Big Ring Offline in soviet russia, bike steal you! Posts: 1072 Joined: 06/18/09	Re: Specialized lifetime warranty is a joke. Reply #1 - 06/04/14 at 9:45pm	Print Post
	ouch. did they at least offer a discount on the next set?

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Re: Specialized lifetime warranty is a joke. Reply #2 - 06/04/14 at 9:48pm	Print Post
	lol yeah right. I will buy Chinese carbon before i buy another specialized wheelset. Cheaper and they have not failed on me. 360 dollars is the crash replacement cost for one rim
	« Last Edit: 06/04/14 at 9:52pm by PainkillerSPE »
	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

isitwinteryet Big Ring Offline in soviet russia, bike steal you! Posts: 1072 Joined: 06/18/09	Re: Specialized lifetime warranty is a joke. Reply #3 - 06/04/14 at 9:56pm	Print Post
	double ouch.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

Patches Coaster Bike Offline Work Ride Tarheel Trailblazers Posts: 124 Location: Concord, NC Joined: 12/11/10	Re: Specialized lifetime warranty is a joke. Reply #4 - 06/04/14 at 11:26pm	Print Post
	Light-bicycle warrantied my chinese carbon rim (same issue: carbon pulling up around 2 - 3 spoke nipples). After several persistent email attempts before receiving a reply and the submittal of digital pictures of the condition and a digital picture of the manufacturer information on the ID surface of the rim, LB agreed to ship a new rim. I did have to pay for shipment (approximately $48) from China. The failed rim (420 gram, wider 29") was installed on my rear wheel. Knock on carbon, no issues with the replacement rim thus far, or with the original front rim.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

stateprez Little Ring Offline Posts: 740 Location: Charlotte Joined: 07/14/08	Re: Specialized lifetime warranty is a joke. Reply #5 - 06/05/14 at 12:17am	Print Post
	You should sue them. (You need to *Login* or *Register* to view media files and links)

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Re: Specialized lifetime warranty is a joke. Reply #6 - 06/05/14 at 12:18am	Print Post
	Patches wrote on 06/04/14 at 11:26pm: Light-bicycle warrantied my chinese carbon rim (same issue: carbon pulling up around 2 - 3 spoke nipples). After several persistent email attempts before receiving a reply and the submittal of digital pictures of the condition and a digital picture of the manufacturer information on the ID surface of the rim, LB agreed to ship a new rim. I did have to pay for shipment (approximately $48) from China. The failed rim (420 gram, wider 29") was installed on my rear wheel. Knock on carbon, no issues with the replacement rim thus far, or with the original front rim. Just ordered a replacement from them. 30mm hookless carbon rim for $165.00 saved over 50%
	« Last Edit: 06/05/14 at 12:19am by PainkillerSPE »
	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

The Cycle Path IB Room In The Loop Project Board Offline Treasurer '11 to '18. Trail Chair '12-'18, '20-'21 Posts: 11858 Location: Lake Norman Joined: 08/04/03	Re: Specialized lifetime warranty is a joke. Reply #7 - 06/05/14 at 12:20am	Print Post
	I'm curious as to how the bike shop you bought it from interacted with Specialized. That relationship is many times critical in success with warranty claims. I know how your bike sits on the back of your car and it's not even close to the exhaust that I remember. I would be interested in seeing the wheelset if/when they ship it back to you. Call me. Mark

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) We carry the finest from Specialized, Yeti, Transition, and Kona.
	WWW Facebook IP Logged

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Re: Specialized lifetime warranty is a joke. Reply #8 - 06/05/14 at 12:20am	Print Post
	stateprez wrote on 06/05/14 at 12:17am: You should sue them. (You need to *Login* or *Register* to view media files and links) LOL. To think i was tempted to take an Epic on a test ride to see if I liked one.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

The Cycle Path IB Room In The Loop Project Board Offline Treasurer '11 to '18. Trail Chair '12-'18, '20-'21 Posts: 11858 Location: Lake Norman Joined: 08/04/03	Re: Specialized lifetime warranty is a joke. Reply #9 - 06/05/14 at 12:20am	Print Post
	stateprez wrote on 06/05/14 at 12:17am: You should sue them. (You need to *Login* or *Register* to view media files and links) You been drinking with Drunk Cyclist again?!

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) We carry the finest from Specialized, Yeti, Transition, and Kona.
	WWW Facebook IP Logged

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Re: Specialized lifetime warranty is a joke. Reply #10 - 06/05/14 at 12:21am	Print Post
	The Cycle Path wrote on 06/05/14 at 12:20am: I'm curious as to how the bike shop you bought it from interacted with Specialized. That relationship is many times critical in success with warranty claims. I know how your bike sits on the back of your car and it's not even close to the exhaust that I remember. I would be interested in seeing the wheelset if/when they ship it back to you. Call me. Mark I know mark plus I always put the front wheel on the drivers side. I'm going to speak with the manger of the shop tomorrow and show him how my bike sits on the rack.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

The Cycle Path IB Room In The Loop Project Board Offline Treasurer '11 to '18. Trail Chair '12-'18, '20-'21 Posts: 11858 Location: Lake Norman Joined: 08/04/03	Re: Specialized lifetime warranty is a joke. Reply #11 - 06/05/14 at 12:23am	Print Post
	PainkillerSPE wrote on 06/05/14 at 12:20am: LOL. To think i was tempted to take an Epic on a test ride to see if I liked one. Too bad you had that experience because that bike IS that good.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) We carry the finest from Specialized, Yeti, Transition, and Kona.
	WWW Facebook IP Logged

The Cycle Path IB Room In The Loop Project Board Offline Treasurer '11 to '18. Trail Chair '12-'18, '20-'21 Posts: 11858 Location: Lake Norman Joined: 08/04/03	Re: Specialized lifetime warranty is a joke. Reply #12 - 06/05/14 at 12:24am	Print Post
	PainkillerSPE wrote on 06/05/14 at 12:21am: I know mark plus I always put the front wheel on the drivers side. I'm going to speak with the manger of the shop tomorrow and show him how my bike sits on the rack. Let me know if you need my help.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) We carry the finest from Specialized, Yeti, Transition, and Kona.
	WWW Facebook IP Logged

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Re: Specialized lifetime warranty is a joke. Reply #13 - 06/05/14 at 12:30am	Print Post
	The Cycle Path wrote on 06/05/14 at 12:23am: Too bad you had that experience because that bike IS that good. The wheels were great. Just wish they would have stood behind their warranty.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

stateprez Little Ring Offline Posts: 740 Location: Charlotte Joined: 07/14/08	Re: Specialized lifetime warranty is a joke. Reply #14 - 06/05/14 at 1:52am	Print Post
	The Cycle Path wrote on 06/05/14 at 12:20am: You been drinking with Drunk Cyclist again?! Nope, been buying bikes from American companies that do more than "design and marketing".

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

KB Little Ring Offline listen to seger Posts: 830 Location: Plaza Midweed Joined: 09/18/09	Re: Specialized lifetime warranty is a joke. Reply #15 - 06/05/14 at 3:34pm	Print Post
	The Cycle Path wrote on 06/05/14 at 12:20am: I'm curious as to how the bike shop you bought it from interacted with Specialized. That relationship is many times critical in success with warranty claims. I know how your bike sits on the back of your car and it's not even close to the exhaust that I remember. I would be interested in seeing the wheelset if/when they ship it back to you. Call me. Mark Mark is usually wrong but this is very right. I did warranty stuff for one of the largest Specialized dealers in the country and it was really up to ME whether to deny or accept the claim- at least in terms of me knowing how to communicate to specialized what was going on. Im not working for a speshy dealer anymore. Go see Mark.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) (You need to *Login* or *Register* to view media files and links) [email protected] 4 N. Main St. Belmont NC 704-825-8585 Santa Cruz-Giant-Banshee-Pivot-Vassago-Niner
	WWW IP Logged

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Re: Specialized lifetime warranty is a joke. Reply #16 - 06/05/14 at 4:14pm	Print Post
	We will see. Specialized actually has my wheels. So i need to wait for them to send it back.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Re: Specialized lifetime warranty is a joke. Reply #17 - 06/05/14 at 6:07pm	Print Post
	Reply from Specialized "We are sorry to hear about your wheel. I am not familiar with your specific claim, but our lifetime warranty does not cover regular maintenance, such as: truing or tensioning, wear and tear, or damage due to accident, abuse, or neglect. Please contact your Specialized dealer to discuss a discount on a new rim or wheel. We hope you can get back on your bike soon. Kind Regards" Whats to stop them from classifying everything as normal wear and tear?? Why even have a warranty at all.. I never had to put up with this crap from Santa Cruz
	« Last Edit: 06/05/14 at 7:30pm by PainkillerSPE »
	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

KB Little Ring Offline listen to seger Posts: 830 Location: Plaza Midweed Joined: 09/18/09	Re: Specialized lifetime warranty is a joke. Reply #18 - 06/05/14 at 7:14pm	Print Post
	PainkillerSPE wrote on 06/05/14 at 6:07pm: Reply from Specialized "We are sorry to hear about your wheel. I am not familiar with your specific claim, but our lifetime warranty does not cover regular maintenance, such as: truing or tensioning, wear and tear, or damage due to accident, abuse, or neglect. Please contact your Specialized dealer to discuss a discount on a new rim or wheel. We hope you can get back on your bike soon. Kind Regards" Whats to stop them from classifying everything from being normal wear and tear?? Why even have a warranty at all.. I never had to put up with this crap from Santa Cruz Who did you buy the wheel from? and are you doing to correspondence? Seriously take it to mark.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) (You need to *Login* or *Register* to view media files and links) [email protected] 4 N. Main St. Belmont NC 704-825-8585 Santa Cruz-Giant-Banshee-Pivot-Vassago-Niner
	WWW IP Logged

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Re: Specialized lifetime warranty is a joke. Reply #19 - 06/05/14 at 7:33pm	Print Post
	KB wrote on 06/05/14 at 7:14pm: Who did you buy the wheel from? and are you doing to correspondence? Seriously take it to mark. That was from their facebook page. I went to the shop that handled the warranty today and they said that there was nothing more they could do since &^&^ylized already made their determination. Once I get the wheel back I will take it to Mark.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

Page Index Toggle

Pages: [1] 2

Print

‹ Previous Topic | Next Topic ›

« Board Index ‹ Board Top

Top

Tarheel Trailblazers Message Board » Powered by YaBB 2.6.12!
YaBB Forum Software © 2000-2025. All Rights Reserved.