Tarheel Trailblazers Message Board - Specialized lifetime warranty is a joke.

05/10/25 at 2:31am

Tarheel Trailblazers Message Board › Mixed Bag › General Board › Specialized lifetime warranty is a joke.

‹ Previous Topic | Next Topic ›

Page Index Toggle

Pages: 1 [2]

Print

Very Hot Topic (More than 25 Replies)

Specialized lifetime warranty is a joke. (Read 4327 times)

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Re: Specialized lifetime warranty is a joke. Reply #20 - 06/06/14 at 10:04pm	Print Post
	After applying more pressure to their Facebook Page; Specialized came back with a revised offer that was very reasonable. I've settled the claim.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

Robert C. Big Ring Offline Leaves are the ultimate trail maintenance tool Posts: 1806 Location: Available upon request Joined: 11/22/04	Re: Specialized lifetime warranty is a joke. Reply #21 - 06/07/14 at 4:05am	Print Post
	To points made on the prior page... In many instances successful warranty claims are made via the bike shops that have good relationships with the distributors / want to make their customers happy. Two real examples #1 - I destroyed a Trek frame doing something it was 100% not built for and my LBS secured me a replacement no problem. I did not buy the bike there End result - That shop got my business and I still recommend them whenever I get the chance. Important note - I caused the issue to the frame and that was fully disclosed in the discussion with the LBS. No way should warranty have covered it. #2 - A close friend had a Kona frame break at a weld point during local Charlotte riding - none of it at the level Kona advertised the bike being capable of. Friend takes it to an LBS Kona dealer who promptly responds "I can't help you since you didn't buy the bike here" Friend goes to a different authorized Kona dealer and secures a replacement frame. End result - The shop in question lost significant business due to their unwillingness to go to bat for their (potential) customers, and years later their missteps are still used in scenarios like these. Important note - Issue was not caused by the individual, and even if it was, it was well within the warranty period. Seek out the reseller with the good relationship / care for their customers and the warranty process can be a less painful one.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

The Cycle Path IB Room In The Loop Project Board Offline Treasurer '11 to '18. Trail Chair '12-'18, '20-'21 Posts: 11858 Location: Lake Norman Joined: 08/04/03	Re: Specialized lifetime warranty is a joke. Reply #22 - 06/07/14 at 2:33pm	Print Post
	Exactly what both of these guys said. Couldn't have stated it better! Except for the "go see Mark" part... KB wrote on 06/05/14 at 3:34pm: Mark is usually wrong but this is very right. I did warranty stuff for one of the largest Specialized dealers in the country and it was really up to ME whether to deny or accept the claim- at least in terms of me knowing how to communicate to specialized what was going on. Im not working for a speshy dealer anymore. Go see Mark. Robert C. wrote on 06/07/14 at 4:05am: To points made on the prior page... In many instances successful warranty claims are made via the bike shops that have good relationships with the distributors / want to make their customers happy. Two real examples #1 - I destroyed a Trek frame doing something it was 100% not built for and my LBS secured me a replacement no problem. I did not buy the bike there End result - That shop got my business and I still recommend them whenever I get the chance. Important note - I caused the issue to the frame and that was fully disclosed in the discussion with the LBS. No way should warranty have covered it. #2 - A close friend had a Kona frame break at a weld point during local Charlotte riding - none of it at the level Kona advertised the bike being capable of. Friend takes it to an LBS Kona dealer who promptly responds "I can't help you since you didn't buy the bike here" Friend goes to a different authorized Kona dealer and secures a replacement frame. End result - The shop in question lost significant business due to their unwillingness to go to bat for their (potential) customers, and years later their missteps are still used in scenarios like these. Important note - Issue was not caused by the individual, and even if it was, it was well within the warranty period. Seek out the reseller with the good relationship / care for their customers and the warranty process can be a less painful one.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) We carry the finest from Specialized, Yeti, Transition, and Kona.
	WWW Facebook IP Logged

Gravitythief76 In The Loop Project Board Offline Just say no to Man-dex Posts: 2151 Location: Dirt Monkey - Root Ent Joined: 03/06/08	Re: Specialized lifetime warranty is a joke. Reply #23 - 06/07/14 at 7:47pm	Print Post
	PainkillerSPE wrote on 06/05/14 at 6:07pm: I never had to put up with this crap from Santa Cruz + ABillion....from a guy on a sc w/ chinese carbon rims

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) (You need to *Login* or *Register* to view media files and links) I'M STILL ALIVE!!!!
	IP Logged

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Re: Specialized lifetime warranty is a joke. Reply #24 - 06/07/14 at 8:37pm	Print Post
	I was under the impression that I had to take it back to the place I bought it from. Otherwise I would have taken it to mark, since he does all of my maintenance anyway. but now I know better

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

Patches Coaster Bike Offline Work Ride Tarheel Trailblazers Posts: 124 Location: Concord, NC Joined: 12/11/10	Re: Specialized lifetime warranty is a joke. Reply #25 - 06/07/14 at 9:42pm	Print Post
	For the LB chinese carbon rims, the warranty is only one year and you are on your own with respect to making multiple email contacts to LB and coordinating that warranty claim. Additionally, one needs to consider the cost of the wheel rebuild with the replacement rim in addition to the cost of shipping. It appears that at the end of the day, Specialized came through with an equitable resolution to your claim.
	« Last Edit: 06/07/14 at 9:43pm by Patches »
	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

Robert C. Big Ring Offline Leaves are the ultimate trail maintenance tool Posts: 1806 Location: Available upon request Joined: 11/22/04	Re: Specialized lifetime warranty is a joke. Reply #26 - 06/08/14 at 2:42am	Print Post
	PainkillerSPE wrote on 06/07/14 at 8:37pm: I was under the impression that I had to take it back to the place I bought it from. Otherwise I would have taken it to mark, since he does all of my maintenance anyway. but now I know better When your car has a warranty issue you can take it to any dealer for correction. You are not limited to the dealership you purchased it at.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Re: Specialized lifetime warranty is a joke. Reply #27 - 06/08/14 at 1:13pm	Print Post
	Robert C. wrote on 06/08/14 at 2:42am: When your car has a warranty issue you can take it to any dealer for correction. You are not limited to the dealership you purchased it at. My cars have never had warranty issues they always break down as soon as the warranty ends. Maybe that's because I have a POS GM car. I did not have my receipt so i went to the place i bought it form since they had my payment records. I figured it would be the least painful in case specialized wanted proof of purchase and original ownership records.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

The Cycle Path IB Room In The Loop Project Board Offline Treasurer '11 to '18. Trail Chair '12-'18, '20-'21 Posts: 11858 Location: Lake Norman Joined: 08/04/03	Re: Specialized lifetime warranty is a joke. Reply #28 - 06/09/14 at 5:04pm	Print Post
	stateprez wrote on 06/05/14 at 1:52am: Nope, been buying bikes from American companies that do more than "design and marketing". Actually I just wanted to address this comment without starting a whole "flame SpecialEd" thread. They actually build, ride and stress test ALL of their bikes, parts, components and helmets prototypes and randomly pull production pieces to stress test as well. They have all of the equipment to test to failure in Morgan Hill. I know they've caught hell for some of their business practices but they do make an excellent product. I think Andrew's problem was more one of the bike shop not doing enough to back up his warranty claim. I've seen how he rides and transports that bike. He shouldn't have had to go through this trouble, honestly. OK. I'm done. Carry on.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) We carry the finest from Specialized, Yeti, Transition, and Kona.
	WWW Facebook IP Logged

isitwinteryet Big Ring Offline in soviet russia, bike steal you! Posts: 1072 Joined: 06/18/09	Re: Specialized lifetime warranty is a joke. Reply #29 - 06/09/14 at 5:22pm	Print Post
	The Cycle Path wrote on 06/09/14 at 5:04pm: Actually I just wanted to address this comment without starting a whole "flame SpecialEd" thread. Their marketing claims they actually build, ride and stress test ALL of their bikes, parts, components and helmets prototypes and randomly pull production pieces to stress test as well. They have all of the equipment to test to failure in Morgan Hill.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

SCOTT_T Big Ring Offline I love YaBB 1G - SP1! Posts: 2092 Joined: 02/16/05	Re: Specialized lifetime warranty is a joke. Reply #30 - 06/09/14 at 7:39pm	Print Post
	Bro.............I love your avatar, that doughnut knocking Tiles off his bike is classic.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

JoeT Small Cog Offline Posts: 252 Joined: 10/19/08	Re: Specialized lifetime warranty is a joke. Reply #31 - 06/09/14 at 7:47pm	Print Post
	SCOTT_T wrote on 06/09/14 at 7:39pm: Bro.............I love your avatar, that doughnut knocking Tiles off his bike is classic. Ha! I thought that guy looked familiar. Tell Mr. Tiles that wheelset he built for me last year is the bomb. Have never had to tighten a single spoke. Still straight as arrow!

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

SCOTT_T Big Ring Offline I love YaBB 1G - SP1! Posts: 2092 Joined: 02/16/05	Re: Specialized lifetime warranty is a joke. Reply #32 - 06/09/14 at 8:14pm	Print Post
	but for 2 grand.............they should be straight FOR LIFE.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

isitwinteryet Big Ring Offline in soviet russia, bike steal you! Posts: 1072 Joined: 06/18/09	Re: Specialized lifetime warranty is a joke. Reply #33 - 06/09/14 at 8:18pm	Print Post
	SCOTT_T wrote on 06/09/14 at 7:39pm: Bro.............I love your avatar, that doughnut knocking Tiles off his bike is classic. ohh so cyclepath is the same as tiles? i thought thats what the picture was and thanks 4 the love but i cant claim this one, it was donated to me by a more autistic member

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

isitwinteryet Big Ring Offline in soviet russia, bike steal you! Posts: 1072 Joined: 06/18/09	Re: Specialized lifetime warranty is a joke. Reply #34 - 06/09/14 at 8:18pm	Print Post
	*artistic

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

SCOTT_T Big Ring Offline I love YaBB 1G - SP1! Posts: 2092 Joined: 02/16/05	Re: Specialized lifetime warranty is a joke. Reply #35 - 06/09/14 at 8:38pm	Print Post


	(You need to *Login* or *Register* to view media files and links) (Attachment deleted)
	IP Logged

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Re: Specialized lifetime warranty is a joke. Reply #36 - 06/19/14 at 4:03pm	Print Post
	The Specialized wheel saga continues. My wheels have been "lost" in transit/box arrived empty at the Fed Ex Memphis hub. The empty box has been sitting there for a week and no one thought to call about it.

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

Tom F In The Loop Offline I'm ready. Get the bike. Posts: 2028 Location: Can-of-pooless, NC Joined: 08/06/10	Re: Specialized lifetime warranty is a joke. Reply #37 - 06/19/14 at 5:39pm	Print Post
	PainkillerSPE wrote on 06/19/14 at 4:03pm: The Specialized wheel saga continues. My wheels have been "lost" in transit/box arrived empty at the Fed Ex Memphis hub. The empty box has been sitting there for a week and no one thought to call about it. Jeez Louise! What next?

	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) 2011 (frame) Santa Cruz Superlight & Stumpy Comp (1999), 2017 Tallboy C RX2 22Levo
	IP Logged

PainkillerSPE Big Ring Offline Posts: 1491 Joined: 09/18/07	Re: Specialized lifetime warranty is a joke. Reply #38 - 06/19/14 at 8:34pm	Print Post
	The wheels were located. Somehow they had been freed from their packaging during shipping. I'm interested to see what shape they are in. Makes me worried with carbon wheels or any wheel for that matter
	« Last Edit: 06/19/14 at 8:34pm by PainkillerSPE »
	(You need to *Login* or *Register* to view media files and links) (Attachment deleted) rob wrote on 05/01/12 at 6:01pm: Shearing the shaft member after a hard ride is acceptable in my book.
	IP Logged

Page Index Toggle

Pages: 1 [2]

Print

‹ Previous Topic | Next Topic ›

« Board Index ‹ Board Top

Top

Tarheel Trailblazers Message Board » Powered by YaBB 2.6.12!
YaBB Forum Software © 2000-2025. All Rights Reserved.